【對話1】：
guest: hello, i’d like to check in please. 你好，我想入住貴酒店。
hotel staff: certainly. can i have the name please? 當然可以，能把姓名給我嗎?
guest: mr harold smith. harold smith先生。
hotel staff: ok, are you checking out tomorrow?好的，您是明天退房嗎?
guest: yes, i am. that’s right. 是的沒錯，是明天退房。
hotel staff: will you need a wake up call, sir? 先生您需要喚醒服務嗎?
guest: yes please. at 6.30am. 是的，請在早上6.30喚醒我。
hotel staff: ok then, your room is 502 on the fifth floor. breakfast is served between 6.30am and 9am. enjoy your stay.好的。您的房間號碼是五層的502房間。早餐是早晨6.30到9點。祝您入住愉快。
guest: thank you.謝謝你。
【對話2】：
guest: good evening, i have a reservation under the name of tomlinson.晚上好，我有預定，名字是tomlinson. hotel
staff: ok i’ve found it. checking out on the 27th? 好，我找到了。是27日退房嗎?
guest: that’s right. 沒錯。
hotel staff: can i take a credit card for the deposit? 我能用您的信用卡劃賬押金嗎?
guest: yes, sure. also, i’d like a non-smoking room please. 當然可以。另外，請給我一間無煙房間。
hotel staff: certainly madam. here’s your key. your room is on the 7th floor and on the left. room 781. check out is at 12 noon. 當然可以，女士。這是您的房間鑰匙。您的房間在7層左側，房間號碼781。退房需要在中午12點之前。
